Repair Warranty

Information regarding the warranty on parts and labor.

Smart Phone NYC’s mission is to perform the best possible mobile device repair using the top of the line replacement parts. Our 30-day repair warranty includes the warranty on all parts and labor used for your repair service unless it conflicts with the terms below. Please send us an email at hello@smartphonenycfix.com with any questions.

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  • Any subsequent damage of any kind caused to the device after the repair.

  • Any mishandling that affected the frame to bend, twist, or crack.

  • Damage resulting from misuse of any kind.

  • Any kind of liquid damage.

  • Any software related issues.

  • Faults not relating to the original repair done (e.g. if we replace the charging port the warranty would not cover a faulty power button, or if we replaced a screen the warranty will not cover the speakers).

  • Loss of data (please backup your device before getting repaired).

  • If another repair is done on the device after our repair by someone other than Smart Phone NYC. This voids our warranty.

  • Any pre-condition issues from original repair.

  • Cracked screens.

  • Any known manufacturing and/or performance issues related to the device separate from the repair, as noted prior to the repair.

  • Jailbroken devices.

  • A non-working, damaged or severed home button/bio-metric scanner.

  • Notification of an related issue to repair must be done within 3 days of original service.